Courtesy Service: We will assist with all of the insurance claim forms and necessary paperwork, where applicable, so that you won't pay a penny for your supplies.

When will my order ship? Orders are generally shipped within 2 business days. Most orders received by 12:00 Noon EST will be shipped the same day, orders received after 12:00 Noon EST will be shipped the following day. Orders received on Friday after 12:00 Noon EST will be shipped the following Monday. Out of stock products may take 3-5 days to ship out. Customized/non-stocked products may take 1-3 weeks to ship out. For safety reasons, the U.S. Department of Transportation (DOT) prohibits air shipment of certain items. Orders that contain aerosol or DOT-restricted item must be sent by ground service. We do not ship on holidays or weekends.

Free Shipping policy? We generally offer Free Shipping on orders sub-totaling $100.00 or more. If the shipping is entirely, absolutely free, we will specify (Free Shipping) next to the item(s). Otherwise, please assume there will be a shipping charge. The Free Shipping offer cannot be combined with other offers or coupon. The Free Shipping does not apply to orders shipped to Alaska, Hawaii, Puerto Rico and outside the United States. There will be additional shipping charges. We will contact you via email or phone for your approval. Our Free Shipping offer is ground service and may take 3-7 business days for delivery. EuliCare Medical reserves the right to change or cancel the Free Shipping offer at any time.

We do not ship to P.O. Boxes.

What is the shipping Rate? We generally offer free shipping for orders sub-totaling $100.00 or more. The Free Shipping offer does not apply to item(s) weighing more than 20lbs. If an order of more than $100.00 contains a size or weight restricted item (marked OS, OS+, heavy) or the order exceeds shipping restrictions, the customer pays the base shipping rate. If an order of more than $100.00 contains a factory direct item, the customer pays the factory direct shipping charge and any other size or weight restricted item charges; the base shipping rate is free. If an order for several different items sub-totaling $100.00 is placed, the Free Shipping offer may not apply. The Free Shipping offer may apply to only those items that we have in stock, and other items that may have to ship directly from the factory will incur a shipping charge, even if your sub-total is $100.00.

For exact shipping fee, please email or call us for a quote. We will need the ship-to location and size of the package to determine the shipping cost. Over-night shipping is available for an additional charge.

I have Medicare, how do I get my wheelchair/scooter, etc.,? If you have Medicare or insurance/Worker's Comp (No HMO), simply email us your (1) Full Name (2) Birth Date (3) Phone numbers (4) Delivery Address (5) Medicare/ Insurance policy/member/contract number. Group and plan numbers, if you have BC/BS. (6) Your Doctor(s) contact information.

Privacy policy: We guarantee you a safe online shopping. Your personal and credit card information are safe when you shop with us. Your personal data is transfered by Paypal, the leader in online payments. Your email address, phone number, etc., will not be given or sold to another company and we will not spam you.

Price/Product: It is our goal to sell products at the lowest price possible, and supply you with the products listed in our catalog in accordance with availability of products from the manufacturers. In most cases, we will beat/match our competitors' price on the exact same product(s) after verification. EuliCare reserves the right to make price adjustments in response to manufacturer's price adjustments. EuliCare reserves the right to replace an advertised manufacturer with another, of the same quality, warranty, price and similar product description, if the product is out of stock, but with your approval.

Are you a buyer representing a company outside of the United States? Please call our office with any inquiries.

I don't see the product that I'm looking for: In that case, please email or call us and we will be glad to assist you further. We may have the product in stock, but not listed in our online catalog.

Warranty: All equipment supplied by EuliCare Medical are covered only by the manufacturer's warranty for a maximum of one year, where applicable. EuliCare undertakes to service, repair or replace any defective equipment provided the manufacturer's warranty is not voided as a result of misuse, abuse or neglect.

Return Policy: To make a return, simply email us for a Return Authorization number. Item(s) returned without an RA # will not be credited. Returned items must be received within 15 days after RA # was issued. All returns must meet the following criteria:

1. Returned item(s) must have been purchased within 30 days.

2. Must be returned in original container or package, un-used, in clean and saleable condition

3. EuliCare Medical is not responsible for return shipping

EuliCare Medical reserves the right to refuse or deny any refund or exchange if we conclude that the product(s) is in other then like-new condition.

For health concerns, some bath safety products and personal items are not returnable.

No Returns: Shower chairs, Nebulizers, Wound care, Nutritional products, Incontinence, Ultra lightweight wheelchairs, Intimate products, Orthopedic sleeves, and things of the sort,) are not returnable. Some of the bigger items, such as lift chairs, Ramps, beds, custom item(s), custom wheelchairs, Geri-chairs and recliners, may not be returnable pending the manufacturer's discretion and approval. We do our best to provide products that avoid this last possible situation, but cannot guarantee it. Special order items: Products that we normally don't stock (items not listed in our catalog) are not returnable.

Roll-A-Bout: Return must be made within 5 days of receipt.

Merry Walker Products: Must be returned assembled or $100 fee will be charged.

Restocking Fees: A 10% restocking fee applies to the following category of products: Power Wheelchairs, Electric Scooters, Wheelchair cushions and Karman products.

Refunds: Credit(s) will be issued after receipt of product(s) and warehouse inspection approval. Refund will be issued in the same form that payment was made.

Cancellations: If you cancel your order after it has already shipped we consider it a return and the above policies apply. We reserve the right to charge full shipping costs if the item is refused delivery.

Payment Terms: Our acceptable methods of payment are: Medicare, Blue Cross/Blue Shield, Auto Insurance, Workers' Compensation, Money order, Cashier's check, Credit cards.

Special Orders: 100% down payment is required on any items that are not listed in our catalog, or normally warehoused.