Shipping
When will my order ship?
Orders are generally shipped within 2 business days. Most orders
received by 12:00 Noon EST will be shipped the same day, orders
received after 12:00 Noon EST will be shipped the following day.
Orders received on Friday after 12:00 Noon EST will be shipped
the following Monday. Out of stock products may take 3-5 days
to ship out. Customized/non-stocked products may take 1-3 weeks
to ship out. For safety reasons, the U.S. Department of Transportation
(DOT) prohibits air shipment of certain items. Orders that contain
aerosol or DOT-restricted item must be sent by ground service.
We do not ship on holidays or weekends.
Free Shipping policy?
We generally offer Free Shipping on orders sub-totaling $100.00
or more. If the shipping is entirely, absolutely free, we will
specify (Free Shipping) next to the item(s). Otherwise, please
assume there will be a shipping charge. The Free Shipping offer
cannot be combined with other offers or coupon. The Free Shipping
does not apply to orders shipped to Alaska, Hawaii, Puerto Rico
and outside the United States. There will be additional shipping
charges. We will contact you via email or phone for your approval.
Our Free Shipping offer is ground service and may take 3-7 business
days for delivery. Medical Supply Emporium reserves the right
to change or cancel the Free Shipping offer at any time.
We do not ship to P.O. Boxes.
What is the shipping Rate?
We generally offer free shipping for orders sub-totaling $100.00
or more. The Free Shipping offer does not apply to item(s) weighing
more than 20lbs. If an order of more than $100.00 contains a size
or weight restricted item (marked OS, OS+, heavy) or the order
exceeds shipping restrictions, the customer pays the base shipping
rate. If an order of more than $100.00 contains a factory direct
item, the customer pays the factory direct shipping charge and
any other size or weight restricted item charges; the base shipping
rate is free. If an order for several different items sub-totaling
$100.00 is placed, the Free Shipping offer may not apply. The
Free Shipping offer may apply to only those items that we have
in stock, and other items that may have to ship directly from
the factory will incur a shipping charge, even if your sub-total
is $100.00.
For exact shipping fee, please email or call us
for a quote. We will need the ship-to location and size of the
package to determine the shipping cost. Over-night shipping is
available for an additional charge.
Return Policy: To make a return,
simply email us for a Return Authorization number. Item(s) returned
without an RA # will not be credited. Returned items must be received
within 15 days after RA # was issued. All returns must meet the
following criteria:
1. Returned item(s) must have been purchased within
30 days.
2. Must be returned in original container or package,
un-used, in clean and saleable condition
3. Medical Supply Emporium is not responsible
for return shipping
Medical Supply Emporium reserves the right to
refuse or deny any refund or exchange if we conclude that the
product(s) is in other then like-new condition.
For health concerns, some bath safety products
and personal items are not returnable.
No Returns:
Shower chairs, Nebulizers, Wound care, Nutritional products, Incontinence,
Ultra lightweight wheelchairs, Intimate products, Orthopedic sleeves,
and things of the sort,) are not returnable. Some of the bigger
items, such as lift chairs, Ramps, beds, custom item(s), custom
wheelchairs, Geri-chairs and recliners, may not be returnable
pending the manufacturer's discretion and approval. We do our
best to provide products that avoid this last possible situation,
but cannot guarantee it. Special order items: Products that we
normally don't stock (items not listed in our catalog) are not
returnable.
Roll-A-Bout: Return must be made within 5 days
of receipt.
Merry Walker Products: Must be returned assembled
or $100 fee will be charged.
Restocking Fees:
A 10% restocking fee applies to the following category of products:
Power Wheelchairs, Electric Scooters, Hospital beds, Wheelchair
cushions and Karman products.
Refunds: Credit(s)
will be issued after receipt of product(s) and warehouse inspection
approval. Refund will be issued in the same form that payment
was made.
Cancellations:
If you cancel your order after it has already shipped we consider
it a return and the above policies apply. We reserve the right
to charge full shipping costs if the item is refused delivery.
Fraud Alert: We absolutely
DO NOT cash checks and send you the reminder of the money. We
DO NOT ship out of the country. If you desire a price break on
a bulk order, our policy is for you to first purchase one of the
items in question, and include an email with specific details
and when we finally agree on a price break, we will apply a discount
to your account for the purchased item. We do not do credit card
by phone, all credit card transaction must be done by buyer on
our site.
.jpg)
